Privacy Statement

Your privacy is important to us. This privacy statement (‘’Privacy Statement’’) describes the online information practices which we Provender (‘’we’’, ‘‘our’’) employ in relation to the information which you, our customers (‘’you’’, ‘’your’’) provide when using the www.provender.co.uk website (‘’Website’’). By accessing and using the Website you are accepting and agreeing to the practices described in this Privacy Statement.

The Information we Collect

We collect personally identifiable information relating to you including name, address, phone number, e-mail address, credit/debit card information (‘’Personal Information’’) in the following situations:

Information you provide: when you register on the Website for an on-line account or otherwise contact us to obtain information relating to us or our services including when you communicate with us by phone, e-mail or otherwise, complete a questionnaire or competition entry form;

Information collected automatically using ‘’cookies’’: whenever you interact with the Website, we receive and store certain types of information using ‘’cookies’’. We describe how we use ‘’cookies’’ below:

Information from other sources: we receive information from third parties we use in providing services to you from time to time, including delivery and address information from our carriers and account and credit history information from credit bureaux and sources we use to process payments.

How we normally user information about you

We will only use your Personal Information for the purpose(s) for which you provide it to us – including, for example, to:

• respond to your enquiry;

• handle orders, deliver items and process payments;

• communicate with you about orders, products, services and promotional offers;

• update our records and maintain any on-line account you may have with us;

• prevent or detect fraud or abuses of our Website; and

• enable third parties to carry out technical, logistical or other functions on our behalf.

We only share your Personal Information with our other offices or authorised distributors where appropriate and with other entities only as described below.

Agents

From time to time we employ other companies to perform functions on our behalf including fulfilling orders, delivering packages, sending customer communications, analysing data, processing credit card payments and providing customer service. They have access to personal information needed to perform their functions but may not use it for other purposes.

• Promotional offers: if you have consented in advance we send you information on our promotional offers and those offered by other businesses. If you no longer want to receive such offers, please notify us by email;

• Business transfers: in any transactions (e.g. buying or selling of stores or business units) Personal Information is generally one of the transferred assets;

• Fraud/ Credit Risk: Where necessary to prevent fraud or reduce credit risk we may exchange your Personal Information with other companies and organisations;

• With your consent: other than as set out above, you will receive notice when information about you might go to third parties and you will have an opportunity to choose not to share your information.

We may transfer Personal Information that users in the European Union provide to us to other countries (including the United States), the data protection laws of which may differ from those of the European Union and you expressly agree to such transfer.

Links to other websites

Our Website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot accept responsibility for the protection and privacy of any information that you provide while visiting such websites and such websites are not governed by this Privacy Statement. You should exercise caution and look at the privacy information applicable to the website in question.

Security

We employ security measures to prevent unauthorised access to information that we collect online.

Our security is guaranteed by the certificate provider, GoDaddy.

Please note that email correspondence with us is in free format text and cannot be encrypted. Accordingly, please do not send any sensitive information such as credit card details or passwords via email.

How we use ‘’cookies’’

A ‘’cookie’’ is a small file that asks permission to be placed on your computer’s hard drive. Once agreed, the file is added and the ‘’cookie’’ helps analyse web traffic or lets you know when you visit a particular site. ‘’Cookies’’ allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log ‘’cookies’’ to identify which pages are being used. This helps us analyse data about web page traffic and improve our Website in order to tailor it to customer needs. We only use this information for statistical purposes and then the data is removed from the system.

Overall, ‘’cookies’’ help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A ‘’cookie’’ in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline ‘’cookies’’. Most web browsers automatically accept ‘’cookies’’, but you can usually modify your browser settings to decline ‘’cookies’’ if you prefer. This may prevent you from taking full advantage of the Website.

Revisions to this Privacy Statement

We reserve the right to revise this Privacy Statement or any part of it from time to time. Please review the Privacy Statement periodically for changes. Unless stated otherwise, our current Privacy Statement applies from time to time to all information that we have about you.

How to contact us

If you have any questions or concerns about this Privacy Statement or how we use your Personal Information you may contact us by email or write to us at the address below. If at any time you decide that you no longer wish us to hold or use any of your Personal Information or wish to change the use to which your Personal Information can be put, please let us know by email or write to us at the address below.

Control of your Personal Information

You may request details of Personal Information that we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held about you please write to Provender, 3 Market Square, South Petherton, Somerset, TA13 5BT.