Delivery

We will send your order the day after you place it, (using an overnight carrier for deliveries within the UK) for delivery on Tuesday to Friday. Delivery to UK addresses outside England, Wales and lowland Scotland may take two days. Please take a little time to give an accurate delivery address, including number and postcode because without one we will not be responsible for any delivery problems that may follow. If you order a large quantity we may not be able to send your order the day after you place it. We will contact you by email using the contact details you supplied when placing the order if there will be a delay in delivery.

We aim to deliver overseas within 14 days. If you order items for delivery outside the United Kingdom they may be subject to import duties and taxes. These are levied once the items reach the specified destination. You will be responsible for any such import duties and taxes. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Please note that for items you order through our Website you are considered the importer of record and must comply with all laws and regulations of the country in which the items are to be delivered. Please note that cross-border deliveries are subject to opening and inspection by customs authorities.

If there is no one to take delivery of the items and you ask for the package to be left in a safe place it is left at your own risk.

Next day delivery will be subject to availability and to our courier’s terms and conditions.

Availability of Items and substitution

We accept orders for items subject to availability. If for any reason the items you ordered are no longer available, we will contact you by email using the contact details you supplied when placing the order, and either offer you an alternative item of equivalent quality and price if this is possible; or cancel the item from your order and give a full refund in respect of that item.

If we are unable to contact you or we do not receive a response from you, we will process any remaining items on your order and refund you for the items we were unable to supply.